Service BDC Excellence
This LIVE 30-minute weekly remote class empowers your frontline team with essential skills for scheduling appointments, managing missed appointments, and overcoming objections. With the shift in business focus, this training is crucial for delivering outstanding service.
WEEKLY AGENDA
Learn Mentality
Learn call structure for inbound calls
Pushback
Call Evaluation
2nd Swing
Empathy
Highlight Problem
No dead space
Value before price
Value in Shop
Handling diag fee
Outbound - unused maintenance
Outbound - 1st oil change needed
Outbound - declined work
ETA
When to propose transportation options
Outbound- Special Order Parts
Outbound - Recall
Greetings
Exits
Look for more reasons to get an appointment
Handling heat
Price quoting
This LIVE 30-minute weekly remote class empowers your frontline team with essential skills for scheduling appointments, managing missed appointments, and overcoming objections. With the shift in business focus, this training is crucial for delivering outstanding service.
WEEKLY AGENDA
Learn Mentality
Learn call structure for inbound calls
Pushback
Call Evaluation
2nd Swing
Empathy
Highlight Problem
No dead space
Value before price
Value in Shop
Handling diag fee
Outbound - unused maintenance
Outbound - 1st oil change needed
Outbound - declined work
ETA
When to propose transportation options
Outbound- Special Order Parts
Outbound - Recall
Greetings
Exits
Look for more reasons to get an appointment
Handling heat
Price quoting
This LIVE 30-minute weekly remote class empowers your frontline team with essential skills for scheduling appointments, managing missed appointments, and overcoming objections. With the shift in business focus, this training is crucial for delivering outstanding service.
WEEKLY AGENDA
Learn Mentality
Learn call structure for inbound calls
Pushback
Call Evaluation
2nd Swing
Empathy
Highlight Problem
No dead space
Value before price
Value in Shop
Handling diag fee
Outbound - unused maintenance
Outbound - 1st oil change needed
Outbound - declined work
ETA
When to propose transportation options
Outbound- Special Order Parts
Outbound - Recall
Greetings
Exits
Look for more reasons to get an appointment
Handling heat
Price quoting