In Store Sales Training
Have a Creative Process for Change?
Our Trainers will walk the walk and spend time implementing the new techniques and processes so you can experience it with live customers. We will be on-site to coach your team to better calls, voicemails, emails, texts and videos!
The end game is showcasing your guest experience that attracts more customers into your showroom to buy a car!
1. Non-Present Buyer Phone Training
Salespeople will learn the skills necessary to enable an effective call that sets the appointment. Your team will learn to sell themselves and the value they provide along with gaining strong commitment to themselves as well as to the appointment. You will see improvement in better control on the phone, a more engaging conversation, professionalism and an increase in showed appointments.
2. Automotive Internet Sales Training – Internet Sales Training – Courses One-Six
Boost your appointments that show ratio’s by at least 30% when you complete Course One! This course covers: how to meet the 21st century buyer’s expectations, develop your value, separating yourself from competitor’s, identifying strategies for building relationships, gaining commitment, obtaining prospect information, evaluating a lead, setting appointments, outbound phone call structure, email composition, leaving effective voicemails, follow up guidelines, daily operations process and CRM process as well as benchmarks and reporting.
There are six courses all designed to increase salespeople’s performance one step at a time.
One-on-One coaching will follow each course to ensure learned processes are implemented immediately.
3. Live Implementation
Increase performance through live implementation of outgoing phone calls, incoming phone calls, leaving effective voicemail, composing emails that encourage responses back as well as CRM usage.
Department Manager Coaching (aka Internet Director)
We will coach your leader on how to effectively structure and manage the Internet Department team through process, benchmarks, reports and effective training as well as ongoing meetings.
4. Service Department Training – Advisors and BDC
Did you know that nearly 80% or more prospects from your dealer website are for the Service Department?
Your team will be able to infuse new and realistic approaches to their present approach and in turn will increase professionalism, appointments and profitability.
This course focuses on: professional etiquette, defining a strategy for an effective phone call, inbound phone call structure, increasing better communications with prospects/customers, managing the conversation, increasing trust and dealership reputation, presenting value before price, stating the value vs. the competitors, setting appointments, leaving effective voicemails and identifying a call back strategy.
5. Bike, Boat, ATV Sales Training
We have all of the above courses designed specifically for the motor sports industry!